How do I return an item?
RETURNS FOR RESTOCKING
Members of our "REPEAT CUSTOMER" program have a lot of flexibility when returning items. The requirements are simple; Purchase often and purchase for more than just personal use and you qualify!
Of course, we expect our discount level customers to place excess stock on their shelves instead of sending them back to our shelves. And special orders for items we don't normally stock rarely qualify for restocking. Please verify compatibility and customer commitment prior to ordering. Feel free to call with any questions you may have before placing your oders but compatibility and omissions are your responsibility and are not grounds for restocking.
All qualifying returns must be made within 30 days from date of purchase. During this 30 day period, all new and unused products that are currently manufactured, in their original packaging with all hardware and manuals, and in resellable condition, can be returned without a restocking fee; installed items cannot be returned. You must pay shipping to us. Product not meeting these criteria, in most cases, cannot be returned or is subject a restocking fee. Due to copyright laws, software, books, and manuals are not returnable. Wire and other consumables and tools are not returnable. Shipping charges are not refundable and returns must be sent to us freight prepaid. We are not responsible for returns lost or damaged during shipping. Our RMA request form must be completed before an RMA number is issued. To obtain an RMA request form, contact us at 1-864-663-0011. RMA numbers ensure proper credit is issued or replacement product is handled correctly. You must write the RMA number on the outside of the package you are returning, not on the manufacturer’s package. Writing on manufacturers boxes is not allowed. RMA numbers are valid for 30 days from date of issue. Returns without an RMA number on the box will be refused. Note: There are no returns on special order merchandise.
The products we sell are carefully chosen for dependability. Bad out of the box parts do occur, but it is very, very rare. Some of our manufacturers insist on handling returns themselves and require a phone call to their tech support before issuing an RMA. However retail and DIY customers may not be offered factory support like wholesale customers. So a call to us at 1-864-663-0011 should normally be your first move. Many times and most of the time you will find that your part is working correctly and installation or other errors are causing you to think your new part is bad.
Only the manufacturer can offer an advanced replacement and even then they want a credit card to guarantee that the bad part is actually bad and that it gets returned to them. Should your part fail after its been installed and before the warranty expires, the same procedure applies.
As the manufacturer of automated ALC lighting products we offer a repair and evaluation service. Over half of the ALC lights switches work when shipped to us and will be retuned to you for shipping cost alone. Give us a call at 1-864-663-0011 for an RMA number. When we receive your parts, we will bench test them for $5 per device which is applied towards a repair or salvage. Non-working ALC light switches can normally be repaired for less than half the price of a new one. Once we attempt a circuit level repair there is a minimum fee of $15 plus salvage for products that can't be repaired.